At STAVERT MODE LTD, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, and other important shipping information.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please note that processing times may be longer during:
Peak shopping seasons
Promotional events
Public holidays
Unexpected supply chain disruptions
Shipping Destinations
We currently offer shipping to customers in many countries and regions worldwide.
If shipping is unavailable to your location, you will be notified during checkout.
Customers are responsible for ensuring that the shipping address provided is complete and accurate.
Estimated Delivery Times
Estimated delivery times vary depending on destination and shipping carrier.
Region
Estimated Delivery Time
United Kingdom
5–10 Business Days
Europe
7–15 Business Days
North America
7–15 Business Days
Australia & New Zealand
8–18 Business Days
Asia
7–15 Business Days
Other International Locations
10–20 Business Days
Delivery times are estimates only and are not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on:
Delivery destination
Package weight and dimensions
Shipping method selected
Any applicable shipping charges will be clearly displayed before payment is completed.
From time to time, STAVERT MODE LTD may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been dispatched, tracking information will be sent to your email address.
Please allow up to 48 hours for tracking information to become active within the carrier’s system.
If you do not receive tracking details within a reasonable period, please contact our customer support team.
Customs, Duties, and Taxes
International orders may be subject to:
Import duties
Customs fees
Local taxes
Government-imposed charges
These charges are determined by the destination country’s customs authorities and are the responsibility of the customer.
STAVERT MODE LTD has no control over these charges and cannot estimate their amount.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided:
Delivery delays may occur.
Additional shipping charges may apply.
Orders returned to us due to incorrect information may require repayment of shipping fees before reshipment.
Please contact us immediately if you notice an error in your shipping information.
Lost, Delayed, or Stolen Packages
While we work with reliable shipping partners, delivery issues can occasionally occur.
STAVERT MODE LTD is not responsible for delays caused by:
Shipping carriers
Customs inspections
Weather conditions
Transportation disruptions
Other events beyond our control
If your package appears lost, please contact us and we will assist in investigating the issue with the carrier.
For packages marked as delivered but not received, customers should first check with household members, neighbors, building management, or the local carrier office.
Damaged Shipments
If your package arrives damaged:
Take clear photographs of the packaging and damaged item(s).
Contact us within 48 hours of delivery.
Include your order number and supporting photos.
We will review the issue and work toward an appropriate resolution as quickly as possible.
Multiple Shipments
In some cases, orders containing multiple items may be shipped separately to improve delivery efficiency.
If this occurs, you may receive multiple tracking numbers.
There will be no additional shipping charge for split shipments initiated by us.
Shipping Restrictions
Certain products may be unavailable for shipment to specific countries due to legal, logistical, or carrier restrictions.
We reserve the right to cancel orders that cannot be fulfilled because of shipping limitations.
If an order is canceled for this reason, a full refund will be issued.
Delivery Responsibility
Ownership and responsibility for products transfer to the customer upon delivery to the shipping address provided during checkout.
Customers should ensure that deliveries can be safely received at the designated address.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
STAVERT MODE LTD 27 The Esplanade Clacton-on-Sea, CO15 5TT United Kingdom
